Customer loyalty is defined as the long-term loyalty of your clients. The goal is satisfaction of your customers with regards to your products and services to make regular customers who love to come back to you and recommend your company as well. Therefore, customer loyalty is in contrast to a rather passive measure customer retention. Especially for online stores customer loyalty is now considered more important than customer retention.
A very good example of successful customer loyalty measures is the company Apple. Apple has achieved in recent years that their customers become true fans, always shopping again at Apple, keeping up to date with the newest products and recommending them to their friends.
We assist you in creating customer loyalty by:
- High-quality posts on your blog, content management system or on your Facebook page
- Interactive experiences on your web site or Facebook site, for example sweepstakes or online games
- Interesting newsletters for your customers
- Very user-friendly and attractive design of your web site or online store
berentz.net can assist you in finding and implementing appropriate measures to significantly increase the customer loyalty of your company.